Customer Promise

Fire Tech is committed to providing excellent quality content and customer service. If you are unsatisfied with a Fire Tech product, please send an email to and let us know how we can improve.  Each response will be handled on a case by case basis.

NICET Exam Prep Guarantee:

In the event you do not pass your NICET Exam after successfully earning a completion certificate on your Fire Tech Productions NICET Prep Online Course, Fire Tech will extend your online course access for 60 days. To receive this extension, please do the following:  

 These items must be completed within 30 days of the failed exam.