Customer Promise

Fire Tech is committed to providing excellent quality content and customer service. If you are unsatisfied with a Fire Tech product, please send an email to and let us know how we can improve.  Each response will be handled on a case by case basis.

NICET Exam Prep Guarantee:

In the event you do not pass your NICET Exam after successfully earning a completion certificate on your Fire Tech Productions NICET Prep Online Course, Fire Tech will extend your online course access for 60 days. To receive this extension, please do the following:  

 These items must be completed within 30 days of the failed exam. 


“All of NICET’s certification programs have a specific requirements chart that, in addition to listing the exams that must be passed, describes the minimum experience for each level.”  

For example, individuals using these courses to prepare for a Level III NICET Exam WITHOUT also having the 3-5 years of field experience in the testing subfield (which is required by NICET) will not be eligible for the Fire Tech Customer Promise. 

Fire Tech courses provide a study plan and path for you to follow and practice prior to your exams.  However, working knowledge of the testing topic cannot be replaced through online courses.